Signed in as:
filler@godaddy.com
Frequently Asked Questions
How Do I Book a Session?
Our website keeps a live calendar of our availability. Each service identifies who the counselor responsible for that service is, so that you know exactly who you will be meeting with. Simply click the "Book Now" button and find a time and date that works best for you! Occasionally the times you need aren't available. If this is the case, simply email us with the time and date you wish to see someone and we will check to see if that request can be accommodated.
What Happens After I Book?
You will receive a confirmation email containing the date, time, location, service and counselor you selected in the booking process. Additionally 24 hours before your session you will receive a text reminding you of these details. The text is automated and not supervised so responses sent through the reminder will not be received by a counselor.
If you’re meeting at our office you’ll arrive at 1108 Elmwood Ave High Point NC 27265 on the date of your booking. The address is a residential property. Josh, Brooke, or an intern will greet you at the white double doors on the front of the residence.
If you’re attending a Zoom session, you’ll be sent a link to join the meeting in your booking confirmation. If you’ve booked what we call an, “On Location,” session. This means that you and your counselor are choosing to meet at a third party location for the duration of your session. At the time of your arrival, you’ll be greeted by your counselor, or an assistant. You’ll be checked in, given the option of some snacks, a beverage, and can be seated until your counselor is ready to see you.
What Do I Need to Do Before My Session?
You will need to complete our intake form before arrival. This can be found and downloaded here. The form can be printed and filled out, or if you have any form of a PDF editor the form is compatible. You may bring the form with you, or fill it out on your computer, save it and email it back. Or you can fill out our digital version located in the toolbar of the website. Filling out an intake form is not the same as booking a session.
How and What Do I Pay?
To Bind the Broken is a 501c3 Non-Profit Organization. The fees noted on each service provided are a suggested rate. Since we live solely on the generosity of others the full amount is always appreciated. However, we hold strongly to accessible mental health care, so each session is sensitive to your personal income. Simply note what you can pay on the financial agreement form and pay what you can. Pay what you can per session ranges from $1-80 dollars.
We accept all major credit cards, check and cash. Check, debit, credit and cash can be collected onsite at your session. Credit and debit can be use ahead of time by clicking on the "Donations" tab on our website located in the top navigation bar.
What if I Need to Cancel or Reschedule?
When booking you can choose to create a customer account. Please keep a record of the email and password you use to create this account as you can log in and reschedule your own appointments. Should you need to cancel, simply email us at info@tobindthebroken.com or send us a text message at 336-701-0590.
